www.makemkv.com

I've also submitted a dump report for this disc, just in case the dump was different.

Mine was named: MKB20_v77_DAYS_OF_HEAVEN_8AE8.tgz

Finally had some time to return to this, it's working now. Thank you!

TGZ file submitted via email. Filename: MKB20_v77_MOONAGE_DAYDREAM_ED92.tgz

Dump file submitted via email. Filename: MKB20_v77_CARLITOS_WAY_8C5C.tgz

Just released today from Arrow.

I've submitted dumps for all three of the Criterion 4K discs for the Three Colors trilogy. Also have attached here. All three popped back with "The volume key is unknown for this disc - video can't be decrypted."

I'm not sure I can find the exact post, but here's what you do: Open the disc in your finder (mac) or explorer (windows). Copy all the files on the disc into a folder on your computer. If this fails, there's not much you can do, as it probably means the disc is damaged and not readable to the degree...

So I've been backing up most of my Blu-Ray collection recently using full disc backups. I ran into a problem disc that would have a "backup failed" error due to a read issue. Always the same file, but not always the same location. I have two drives, and it happened with both. As a work aro...