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I just purchased a perpetual license, then realised I'd already bought one back in March 2017.
There doesn't appear to be a way to request a refund.
Any ideas?

Thanks for tip on transcoding. That appears to be the problem. When I playback the New Statesmen on my 32" Samsung TV through the plex app, it's perfect, with 480i direct play and audio AC3 stereo direct play, however on my LG OLED55E6V-Z the audio is going through MP3 transcode, which bizarrel...

Thanks for your reply, and sorry for the late response, the notification went to junk mail. The rips play back perfectly using MPV, but still don't play through Plex. I tried Plex Web this time, it plays the audio clearly but the video is mostly a solid green image with bits of distortion. I'll rip ...

I've ripped all 4 discs of this boxset issued in 2006. When playing it back through Plex the image is displayed with large gray blocks that move around constantly obscuring the image behind it. To me it looks like a copy protection mechanism. Oddly, when I play the files back on the PC I used to rip...

I had the same issue with a DVD for 'A Life Less Ordinary'. When playing it back through Plex I had black bars to the left and right and the image was squashed. Many thanks for MKVToolNIX tips. It helped me fix the aspect ratio issue from the rip from my DVD. I had even bought a 2009 re-issue of the...

I tried it again last night, and for some reason, it worked. Why would that be?
I used the forum search and felt like I was drowning in a sea of answers. Sometimes one needs a little help. I appreciate the assistance.

For what it's worth I'm trying to use MakeMKV on The Matrix (4K UHD boxset trilogy), and am getting the following... MakeMKV v1.14.5 win(x64-release) started Downloading latest SDF to D:/Users/Mike/Videos ... Using direct disc access mode Using LibreDrive mode (v05 id=067EFCA8EA7E) Saved AACS dump f...

This isn't working for me. I'm running MakeMKV v1.10.8, have an active internet connection and in the preferences dialog box, and the 'allow contacting web server for updates' is turned on. I'm getting FUT errors on my disc. I'm in the UK. The disc has a code on it: F1-69835-BD-SE. Could my version ...