www.makemkv.com

Underneath the drive there is sticky rubber feet. At the rear were the power plugs in gently use a small flat head screw driver and prise the flat rubber support feet away from the base of the drive. Store them with the sicky side up so no dust or dirt gets on them and they will stick back on ...

TLDR: Buy internal or external ASUS BW-16* drive and do not update its firmware.
Warning: ASUS BW-16D1X-U (external USB3 model) does not read UHD discs AT ALL. In fact, when I opened up the enclosure, I found that the drive is actually a Pioneer BDR-209MBK. So don't buy just any BW-16* drive ...

ricer23

Thank you so much for posting your experiences! I was having similar trouble ripping HD-DVDs with my Xbox 360 drive. I'm on Windows 10 but I was running into the same issue and it seems to have fixed itself after I reverted to MakeMKV 1.9.9. I successfully ripped Serenity just now.

This is ...