www.makemkv.com

Happy to say the problem has been resolved. The replacement hardware was plugged in and immediately the disc was recognised AND it was available in Finder. No issues with MakeMKV.

Thanks for the suggestion but it's not 4k. Interestingly the hardware supplier thinks it could be the hardware and has arranged to replace the drive. I await it's arrival with interest.

Just installed the latest version of macOS and tried again. The external optical drive is still not visible in Finder or Disc Utility but it is seen by MakeMKV. It starts to run when a disk is loaded returning the message 'Disc is being loaded' but after a few seconds this changes to 'No disc insert...

In fact the more I look at this the more it points to macOS as the issue. I know MakeMKV can find the player but if I look in Finder or Disk Utility it's not visible and the Macgo player can't find it either. I think I need to trouble shoot the Mac before wasting peoples time :-/

Thanks for the very prompt response. Actually did a complete reboot but got exactly the same response. I can hear the drive respond for 2-3 seconds as the disc is seated but then 'No disc inserted'.

Hi, I've just installed MakeMKV on macOS which uses an external Blu-Ray drive (HL-DT-ST). When I insert a Blu-Ray disk the on-screen graphic suggests the disk is being read but after a few seconds the software reports 'No disc inserted'. The disc is Independence Day II. I've checked with a an older ...