www.makemkv.com

I don't think it's a problem with the OP's drive, I'm having the same problem.

I also have two BluRay drives on my PC. One is ASUS, one it LG. MakeMKV doesn't recognize this disc in either drive.

Also, disc is brand new, has never been used before.

I was running 1.8.5 . . . I installed 1.8.10 and my problem is fixed.

The weirdest thing is that ever since trying to decrypt Smaug, I can no longer decrypt anything else. Other discs with older AACS versions won't decrypt. Restarting MakeMKV doesn't help. Power-cycling my BD drive didn't help. Any other BD I try to decrypt (since attempting Smaug) now provides a SCSI...

No luck on this US Retail BD + DVD + Ultraviolet package. Anyone have luck with this one? I did click the link in the log ... So maybe it's just a matter of patience? :) I can do that. Just in case, here's the smaug log (that rhymes) Using direct disc access mode This disc uses newer version of AACS...

ndjamena wrote:1: Backup only works on Blu Ray discs.
2: You need to choose backup BEFORE you scan the disc, once you begin a scan the button gets greyed out..

Ah. That did it. Thx.

I mapped the segments manually for the US retail blu-ray edition (DVD + BD + Ultraviolet) and for me it was 821.

My map was: 513 501 504 510 505 502 514 507 511 508 509 503 506 515 512

HTH.

I don't have a "backup" option. The backup button is on the toolbar, but greyed out. No backup option in the textual menu either.

I am not trying to hijack this thread, and I'll search elsewhere on why my backup button is greyed out, but I'm bummed I can't use this process...