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* UPDATE ok installed the new 1.8.1 and tried to open this disc again four times and im pleased to say it opened on all occasions without error :) Also im now test ripping to hdd so fingers crossed my issue with this disc is fixed :mrgreen: presume the file i produced and sent helped so thanks for t...

did support receive the link to dl the file ?

email sent to support with link to dl via dropbox, hope this helps and hope for some feedback soon

You may have to do a testdump, instructions here: /onlinehelp/testdump.html Yes please do, but it'll likely to lead to the same fatal error. Do you see the application crash log dialog? If yes, then please do a debug dump (not a test dump) - /onlinehelp/dump.html i dont see the crash log no, and us...

The copy of G.I. Joe that I stated in my first post above looks like the cover art below, (this is the outer paper jacket sleeves artwork) and has a UPC barcode 0 32429 07527 7. As I said in my post above, it ripped fine. If yours is different, that may be why I could rip mine and you couldn't. If ...

no crash log, it just excited after the `program will now close message`

crowfax wrote:Turn on debug, post your log. We don't have any clairvoyants on the forum.

????? Erm i wont say what i want to say, but read my first post and you will find relevant logs!!!!!!!!!!!!!!!!!!!!!!

so will i get any input on this or am i to assume its not fixable ?

My machine has no domains etc its just a straight admin user account and my problem still exists.

this was bought a few days ago and is a brand new disc, no marks nothing.

i have this same error with a different bluray disc, says it completes but then exits without error messages, only difference is turning on debug does not fix the issue for me, ive created a new thread above called g i joe rise of the cobra.

your using the mac version going by your sig, im using the windows version and i see someone else reported an issue and yet the mac version had ripped it ok (albeit a different disc), but wondering if the issues are from the windows version. And just to clarify its a brand new disc and no marks at a...

When i try to open this disc using the latest version, i get the usual window appear saying title # has length blagh blagh and it says operation successfully completed but then throws a fatal error occurred, program will now exit. message and all i can do is press ok and it closes. the protection is...

it wasnt accessing the drive but the file being created. ie the default program used to play back that file type had been altered so i changed it back and all was then well. The bluray now finished ripping without fault after changing the default file playback (right click on the file, open with - c...

ok quick and odd reply, i noticed my mkvs were changed to autoplay back using acestream otherwise known as torrentstream, i changed this back to vlc player and the speed increased to a normal 4.4x, so i then changed it back to ace stream and voila 0.0x changed back to vlc and the speed increased aga...